Starbucks afternoon of bias training too little, too latte for America (Kansas City Star)

by | Apr 19, 2018 | News | 0 comments

Starbucks plans to close 8,000 U.S. stores next month for an afternoon of racial-bias training. It’s a nice first pour. Read the Full Article.

“If we don’t take the time to look outside ourselves, we are always going to get it wrong,” says Risha Grant, author of “That’s B.S.: How Bias Synapse Disrupts Inclusive Cultures and the Power to Attract Diverse Markets.” “Training is important. So is a willingness to listen and understand intent and impact. If I didn’t intend to hurt you, then I want to hear your heart because I really want to fix that. But if I intended to impact you in a negative way, then I don’t care.”

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